Returns & Refunds

We are committed to ensuring you are completely thrilled with your purchase.

  • Bespoke items and Gift Vouchers aren’t returnable.
  • Gift Vouchers must be used within 6 months of issue date
  • Please notify us within 24 hours of delivery if you aren’t happy with your order and we will try our best to remedy.
  • Damages must be reported with evidence within 24 hours of delivery for a refund or replacement.
  • Our couriers will make 1 attempt to deliver your parcel and if you/recipient is not at home you will need to make arrangements with courier to make a further attempt of delivery or to give alternative instructions, before returning the goods to us where you will incur a return delivery charge.
  • All payments in UK sterling (GB pounds).


Gin School & Tours T&C’s

  • You must be over 18 years old to attend
  • You must arrive on time or entry may be refused.
  • You must advise us at time of booking of any food intolerance
  • Our spirit school is located on the first floor and therefore is reached via stairway.
  • Please advise at time of booking of any disability that may effect your visit.
  • To avoid accidents it is important to listen carefully to safety instructions at the start of distilling class.
  • For the health, safety and enjoyment of the class, inappropriate behaviour will not be tolerated and you may be asked to leave.
  • You may reschedule your booking once if 48 hours notice is given.
  • ‘No-Shows’ can not be re-booked or refunded.

A minimum number of 6 participants is required to run each Gin school class.  In the event that your chosen class cannot take place, you will be contacted to be moved to an alternative date.



  • We have a 1 wedding per day policy
  • Booking deposits are non refundable
  • In the event of an emergency and with 1 months notice we will endeavour to rearrange the wedding date.
  • Any non refundable costs from wedding dressers, florists or furniture hire is the responsibility of the Bride & Groom.
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