Returns & Refunds

We are committed to ensuring you are completely thrilled with your purchase.

  • Bespoke items and Gift Vouchers aren’t returnable.
  • Gift Vouchers must be used within 6 months of issue date
  • Please notify us within 24 hours of delivery if you aren’t happy with your order and we will try our best to remedy.
  • Damages must be reported with evidence within 24 hours of delivery for a refund or replacement.
  • Our couriers will make 1 attempt to deliver your parcel and if you/recipient is not at home you will need to make arrangements with courier to make a further attempt of delivery or to give alternative instructions, before returning the goods to us where you will incur a return delivery charge.
  • All payments in UK sterling (GB pounds).

 

Gin School & Tours T&C’s

  • You must be over 18 years old to attend
  • You must arrive on time or entry may be refused.
  • You must advise us at time of booking of any food intolerance
  • Our spirit school is located on the first floor and therefore is reached via stairway.
  • Please advise at time of booking of any disability that may effect your visit.
  • To avoid accidents it is important to listen carefully to safety instructions at the start of distilling class.
  • For the health, safety and enjoyment of the class, inappropriate behaviour will not be tolerated and you may be asked to leave.
  • You may reschedule your booking once if 48 hours notice is given.
  • ‘No-Shows’ can not be re-booked or refunded.

A minimum number of 6 participants is required to run each Gin school class.  In the event that your chosen class cannot take place, you will be contacted to be moved to an alternative date.

 

Weddings

  • We have a 1 wedding per day policy
  • Booking deposits are non refundable
  • In the event of an emergency and with 1 months notice we will endeavour to rearrange the wedding date.
  • Any non refundable costs from wedding dressers, florists or furniture hire is the responsibility of the Bride & Groom.
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