Returns & refunds

We are committed to ensuring you are completely thrilled with your purchase.

  • Bespoke items and Gift Vouchers aren’t returnable.
  • Gift Vouchers must be used within 6 months of issue date
  • Please notify us within 24 hours of delivery if you aren’t happy with your order.
  • Damages must be reported with evidence within 24 hours of delivery for a refund or replacement.
  • Our couriers will make 1 attempt to deliver your parcel and if you/recipient is not at home you will need to make arrangements with courier to make a further attempt of delivery or to give alternative instructions, before returning the goods to us where you will incur a return delivery charge.
  • All payments in UK sterling (GB pounds).
Subtotal: £0.00