Returns & Refunds
Returns & refunds
We are committed to ensuring you are completely thrilled with your purchase.
- Bespoke items and Gift Vouchers aren’t returnable.
- Gift Vouchers must be used within 6 months of issue date
- Please notify us within 24 hours of delivery if you aren’t happy with your order.
- Damages must be reported with evidence within 24 hours of delivery for a refund or replacement.
- Our couriers will make 1 attempt to deliver your parcel and if you/recipient is not at home you will need to make arrangements with courier to make a further attempt of delivery or to give alternative instructions, before returning the goods to us where you will incur a return delivery charge.
- All payments in UK sterling (GB pounds).